Terms & Conditions
Last Updated: 24 July 2026
Welcome to ANOUK. These Terms & Conditions govern your access to and use of ANOUK.in, including purchases made through our website.
By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue use of the website.
1. About ANOUK
ANOUK is an online shopping platform offering fashion and lifestyle products, including clothing, sarees, dresses, co-ord sets, ethnic wear, watches, accessories, and other products for men and women.
We reserve the right to add, remove, modify, or discontinue products and services offered through our website.
2. Eligibility
By using this website and placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.
If you are using the website on behalf of another person or organization, you represent that you have the authority to do so.
3. Account Information
You may be required to provide certain information while creating an account or placing an order.
You agree to provide accurate, complete, and current information, including your name, phone number, email address, billing address, and delivery address.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
4. Product Information
We make reasonable efforts to display product descriptions, specifications, colours, images, sizes, and other information accurately.
However, actual product colours may vary slightly depending on lighting, photography, screen settings, or device display.
Minor variations that are normal for certain fabrics, handcrafted items, prints, or manufacturing processes may also occur.
5. Product Availability
All products displayed on ANOUK are subject to availability.
Adding a product to your cart does not guarantee availability. In rare cases, an item may become unavailable after an order has been placed.
If we cannot fulfil an ordered item, we may cancel the affected item/order and issue any applicable refund.
6. Pricing
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Prices, discounts, promotions, and offers may change without prior notice.
The price applicable to your purchase will generally be the price displayed and confirmed during checkout, subject to correction of genuine technical or pricing errors.
7. Orders
After you place an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.
We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving:
- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Suspected fraudulent activity
- Incorrect or incomplete delivery information
- Technical or system errors
If payment has already been collected for an order that we cancel, the applicable amount will be refunded according to our refund process.
8. Payments
We may offer payment methods such as prepaid online payments and other payment options displayed during checkout.
Online transactions may be processed through third-party payment gateways.
ANOUK does not intentionally store complete credit/debit card details such as full card numbers or CVV where transactions are handled by third-party payment processors.
9. Shipping & Delivery
Orders are generally processed within 1–2 business days.
Estimated delivery is usually 3–7 business days, depending on the customer's location, courier availability, holidays, weather conditions, and other circumstances.
Delivery estimates are indicative and are not guaranteed delivery dates.
Customers are responsible for providing complete and accurate shipping information.
10. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are governed by the applicable policies published on ANOUK.
Returned products must generally be unused, unworn, unwashed, and in their original condition with tags, packaging, and accessories intact, subject to the conditions stated in our Return & Refund Policy.
Certain products may be non-returnable where clearly disclosed due to hygiene, customization, product nature, or other applicable reasons.
For damaged, defective, incorrect, or materially different products, customers should contact us within the applicable period stated in our Return & Refund Policy.
Nothing in these Terms is intended to limit rights available to consumers under applicable Indian consumer protection law. India's e-commerce rules include consumer-protection obligations applicable to online sellers and e-commerce entities.
11. Order Cancellation
Customers may request cancellation according to our Cancellation Policy.
Once an order has been shipped or handed over to the courier partner, cancellation may not always be possible. Where applicable, customers may instead use the eligible return process after delivery.
ANOUK may cancel an order in cases such as stock unavailability, payment issues, incorrect pricing, suspected fraud, or circumstances beyond our reasonable control.
12. Offers & Promotional Codes
Discount codes, coupons, promotional offers, and special prices may be subject to separate conditions.
Unless specifically stated otherwise:
- Promotional codes cannot be exchanged for cash.
- Offers may have validity periods.
- Certain products may be excluded.
- Multiple offers may not be combined.
- We may withdraw or modify promotional offers where permitted by law.
13. Intellectual Property
Unless otherwise stated, website content belonging to ANOUK, including its original website design, graphics, text, logos, banners, and other original materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit, or modify ANOUK-owned content without appropriate authorization.
Third-party trademarks, logos, brand names, and product names remain the property of their respective owners.
14. Prohibited Use
You must not use our website for unlawful or fraudulent purposes.
You must not attempt to interfere with website security, introduce malicious software, gain unauthorized access to our systems, scrape protected information unlawfully, or misuse the website in a way that may harm ANOUK or other users.
15. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, advertising, communication, or other functionality.
Your interaction with certain third-party services may also be governed by their respective terms and privacy policies.
16. Privacy
Personal information collected through ANOUK is handled according to our Privacy Policy and applicable requirements.
Please review our Privacy Policy to understand how information may be collected, used, stored, and shared.
17. Limitation of Liability
To the extent permitted by applicable law, ANOUK will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or restricts any liability or consumer right that cannot legally be excluded or restricted under applicable law.
18. Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes to our business, website, policies, services, or applicable requirements.
Updated terms will be published on this page along with a revised Last Updated date.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Subject to applicable consumer-protection laws and jurisdictional rights available to consumers, disputes relating to these Terms or use of our services will be subject to the jurisdiction of the appropriate courts in Surat, Gujarat, India.
20. Contact Us
For questions regarding orders, products, these Terms & Conditions, or our services, please contact:
ANOUK
Address:
UG-1093/1094, The Polaris Textile City
BRTS Road, Near Rajhans The Fabrizo
Magob, Surat, Gujarat – 395012, India
Phone: +91 90811 59409
Email: info@anouk.in
Website: ANOUK.in
