Frequently Asked Questions (FAQ)
Welcome to ANOUK FAQs. Here you'll find answers to common questions about ordering, payments, shipping, returns, refunds, exchanges, and products.
1. What is ANOUK?
ANOUK is an online fashion and lifestyle shopping destination offering a range of products for men and women, including clothing, ethnic wear, sarees, dresses, watches, accessories, and more.
2. How can I place an order?
Browse the products available on ANOUK.in, select your preferred product, size or variant where applicable, add it to your cart, and proceed to checkout.
Enter your delivery details, select an available payment method, and complete your order.
3. Do you deliver across India?
Yes. We deliver to serviceable PIN codes across India. Delivery availability may vary depending on your location and courier partner serviceability.
4. How long does delivery take?
Orders are generally processed within 1–2 business days.
After dispatch, delivery usually takes approximately 3–7 business days, depending on your location and courier availability.
5. How can I track my order?
Once your order has been dispatched, tracking information will be provided where available through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information to check the latest status of your shipment.
6. What payment methods do you accept?
Depending on availability at checkout, we may accept:
UPI, Credit Cards, Debit Cards, Net Banking, Mobile Wallets, Cash on Delivery (COD) and other supported payment methods.
Available options will be displayed during checkout.
7. Is Cash on Delivery available?
COD may be available for eligible products and serviceable PIN codes.
Enter your delivery information during checkout to see whether COD is available for your order.
8. Are online payments secure?
Online payments are processed through supported third-party payment gateways and financial service providers.
ANOUK does not intentionally store sensitive information such as your complete card number, CVV, UPI PIN, or banking password where these details are processed directly by the payment provider.
9. Can I cancel my order?
You can request cancellation before your order has been dispatched.
Once an order has been shipped, cancellation may not be possible. Please refer to our Cancellation Policy for complete details.
10. What is your return policy?
Eligible products can generally be returned within 7 days from the date of delivery, subject to our Return & Refund Policy.
Returned products must generally be unused, unworn, unwashed, undamaged, and in their original condition, with original tags and packaging intact.
11. Can I exchange a product?
Exchange or replacement may be available for eligible products depending on the reason for the request and stock availability.
Please contact our customer support team within the applicable return period.
12. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us promptly within the applicable return period.
Provide your Order ID and clear photos/video of the product and packaging so our team can review the issue and provide an appropriate resolution.
13. Do I need an unboxing video?
For damaged, missing, incorrect, or defective product claims, we recommend recording an unboxing video from the moment you open the sealed package.
This can help us verify and resolve your concern more efficiently.
14. When will I receive my refund?
After an eligible return is received, inspected, and approved, the applicable refund will be initiated.
Once initiated, refunds may take approximately 5–10 business days to reflect, depending on your bank, UPI provider, card issuer, or payment gateway.
15. How are COD refunds processed?
For eligible Cash on Delivery returns, we may request your bank account or another supported payment method to process the refund electronically.
16. Can I change my delivery address after ordering?
Contact our customer support team as soon as possible if you entered an incorrect address.
We may be able to update the address before dispatch, but address changes cannot be guaranteed once an order has been shipped.
17. Can I change the size or colour after placing an order?
Contact us immediately after placing your order.
If the order has not yet been processed or dispatched, we will check whether modification is possible. Otherwise, you may need to follow the applicable cancellation or return process.
18. Why does the product colour look slightly different?
We make reasonable efforts to display product colours accurately.
However, colours may appear slightly different due to lighting, photography, screen brightness, display settings, or device differences.
19. How do I choose the correct clothing size?
Please check the Size Guide available on the relevant product page before ordering.
Measurements and fits may vary between different products and styles.
20. What should I do if my payment was deducted but my order wasn't confirmed?
First, check your email, SMS, and account/order history to confirm whether an order was created.
If your payment was deducted but no order was confirmed, contact us with the transaction details and payment reference.
Failed payments are often automatically reversed by the applicable bank or payment provider.
21. Are watches covered by a warranty?
Warranty coverage, if applicable, depends on the individual product and brand. Please check the specific product page for warranty information before purchasing.
ANOUK will not represent a product as carrying an official manufacturer warranty unless such coverage is applicable to that product.
22. Are products sold on ANOUK authentic?
ANOUK aims to provide accurate information about the products offered on our website. Any brand, warranty, authenticity, seller, or sourcing information applicable to a particular product should be stated on its product page.
Third-party brand names and trademarks belong to their respective owners.
23. How can I contact ANOUK?
If you need help with an order, payment, delivery, return, or product, contact us:
ANOUK
Address:
UG-1093/1094, The Polaris Textile City
BRTS Road, Near Rajhans The Fabrizo
Magob, Surat, Gujarat – 395012, India
Phone: +91 90811 59409
Email: info@anouk.in
Website: ANOUK.in
