Shipping Policy

Last Updated: 24 July 2026

At ANOUK, we aim to provide a smooth and reliable delivery experience for every order placed through ANOUK.in. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

1. Shipping Coverage

We currently ship orders to serviceable locations across India.

Delivery availability depends on the serviceability of your PIN code and the availability of our courier partners.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after successful order confirmation.

Orders placed on weekends, public holidays, or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or another available communication method.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on your delivery location.

Delivery to remote or certain serviceable locations may take longer.

Please note that delivery timelines are estimates and may be affected by factors beyond our reasonable control, including:

  • Courier or logistics delays
  • Public holidays
  • Weather conditions
  • Natural disasters
  • Local restrictions
  • Incorrect or incomplete delivery information
  • High order volumes during sales or festive periods

4. Shipping Charges

Applicable shipping charges, if any, will be displayed on the product page or during checkout before you complete your purchase.

ANOUK may offer free shipping on eligible orders or as part of promotional offers from time to time.

5. Order Tracking

Once your order has been shipped, tracking details will be provided where available.

Please allow some time after dispatch for the courier partner's tracking system to update.

If you have not received tracking information or are unable to track your shipment, please contact our customer support team.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Delivery Attempts

Our courier partner may contact you or make multiple delivery attempts where applicable.

Please ensure that the phone number provided with your order is active and that someone is available to receive the shipment.

If delivery fails due to an incorrect address, an unavailable recipient, refusal to accept the shipment, or repeated unsuccessful delivery attempts, the package may be returned to us.

8. Delayed Orders

While we make reasonable efforts to deliver orders within the estimated timeframe, occasional delays may occur.

If your order is significantly delayed, please contact us with your Order ID, and our support team will assist you in checking the shipment status.

9. Damaged or Incorrect Product

If your order arrives damaged, defective, or different from the product ordered, please contact our customer support team as soon as possible within the period specified in our Return & Refund Policy.

Please keep the original packaging, tags, and accessories and provide clear photographs or other supporting information where requested.

Eligible cases will be handled according to our applicable Return & Refund Policy.

10. Lost Shipments

If tracking indicates an unusual delay or you believe your shipment has been lost in transit, please contact us.

We will coordinate with the courier partner to investigate the shipment and provide an appropriate resolution based on the outcome.

11. Contact Us

For shipping, tracking, or delivery-related assistance, contact:

ANOUK

Address:
UG-1093/1094, The Polaris Textile City
BRTS Road, Near Rajhans The Fabrizo
Magob, Surat, Gujarat – 395012, India

Phone: +91 90811 59409
Email: info@anouk.in
Website: ANOUK.in