Cancellation Policy
Last Updated: 24 July 2026
At ANOUK, we understand that you may occasionally need to cancel an order. This Cancellation Policy explains how cancellation requests for orders placed through ANOUK.in are handled.
1. Order Cancellation by Customer
You may request to cancel your order before it has been shipped or dispatched.
To request cancellation, please contact our customer support team as soon as possible and provide your:
- Order ID
- Name
- Registered mobile number or email address
- Reason for cancellation
Once an order has been packed, dispatched, or handed over to our courier partner, cancellation may no longer be possible.
2. How to Request Cancellation
You can request cancellation by contacting ANOUK customer support:
Phone: +91 90811 59409
Email: info@anouk.in
Please mention your Order ID when contacting us so we can assist you quickly.
Submitting a cancellation request does not automatically confirm cancellation. Our team will verify the current status of the order and confirm whether cancellation is possible.
3. Cancellation After Dispatch
Once your order has been shipped, we may not be able to cancel it.
If the product is eligible for return, you may request a return after delivery according to our applicable Return & Refund Policy.
Please do not refuse delivery solely as a substitute for an approved cancellation unless instructed by our customer support team.
4. Cancellation of Prepaid Orders
If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the applicable original payment method.
Refund processing time may vary depending on your bank, payment gateway, UPI provider, or card issuer.
5. Cash on Delivery (COD) Orders
Eligible Cash on Delivery orders may be cancelled before dispatch by contacting our customer support team.
Since no advance payment is generally collected for COD orders, no refund will be applicable unless an amount was actually paid in advance.
6. Cancellation by ANOUK
In certain circumstances, ANOUK may need to cancel an order. This may include:
- Product becoming unavailable or out of stock
- Incorrect product pricing or information due to a technical error
- Payment authorization failure
- Incomplete or incorrect delivery information
- Delivery location being unserviceable
- Suspected fraudulent or unauthorized transaction
- Circumstances beyond our reasonable control
If ANOUK cancels a prepaid order, the applicable amount paid for the cancelled order will be refunded.
7. Partial Order Cancellation
Where technically and operationally possible, we may allow cancellation of individual items from an order before dispatch.
If partial cancellation is unavailable, you may need to cancel the complete eligible order and place a new order.
8. Promotional Orders
If an order was placed using a coupon, discount, promotional offer, or other benefit, cancellation may affect the eligibility or value of that promotion.
Coupons or promotional benefits may not always be reinstated after cancellation, depending on the applicable offer conditions.
9. Changes to an Order
Once an order has been confirmed, changes to the product, size, colour, quantity, or shipping address may not always be possible.
Please contact us immediately if you need to request a change. If modification is unavailable and the order has not yet been dispatched, you may request cancellation and place a new order.
10. Contact Us
For order cancellation or related assistance, contact:
ANOUK
Address:
UG-1093/1094, The Polaris Textile City
BRTS Road, Near Rajhans The Fabrizo
Magob, Surat, Gujarat – 395012, India
Phone: +91 90811 59409
Email: info@anouk.in
Website: ANOUK.in
