Return & Refund Policy
Last Updated: 24 July 2026
At ANOUK, customer satisfaction is important to us. We want you to shop with confidence at ANOUK.in. This Return & Refund Policy explains the conditions and process for requesting a return, replacement, or refund.
1. Return Eligibility
Eligible products may be returned within 7 days from the date of delivery.
To qualify for a return, the product must:
- Be unused, unworn, unwashed, and undamaged.
- Be returned in its original condition.
- Have all original tags, labels, accessories, manuals, and packaging intact.
- Not show signs of use, alteration, washing, damage, or misuse.
- Meet any product-specific return conditions displayed on the product page.
ANOUK reserves the right to reject a return if the returned product does not meet the applicable return conditions.
2. How to Request a Return
To request a return, contact our customer support team within 7 days of delivery.
Email: info@anouk.in
Phone: +91 90811 59409
Please provide your:
Order ID, registered name/contact details, product details, reason for return, and photographs or videos where required.
Our team will review your request and provide further return instructions if the product is eligible.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly within the applicable return period.
We may request clear photographs or an unboxing video to help verify the issue.
Once verified, we will provide an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and product availability.
4. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customization, or the nature of the product. Any such restriction should be mentioned on the applicable product page.
Products may also be ineligible for return if:
- The return period has expired.
- The product has been used, worn, washed, altered, or damaged after delivery.
- Original tags, packaging, accessories, or components are missing.
- The product was damaged due to improper handling or misuse by the customer.
- The item was specifically marked Final Sale/Non-Returnable before purchase, subject to applicable consumer rights.
These restrictions do not override remedies available under applicable law for defective, damaged, counterfeit, or incorrectly supplied products.
5. Watches & Accessories
For watches and accessories, the product must be returned in its original box with tags, protective films, manuals, warranty documentation (if supplied), and all included accessories.
A watch that has been worn, scratched, resized, altered, or damaged after delivery may not qualify for a discretionary return.
If a watch arrives damaged, defective, or incorrect, please contact us promptly with supporting photographs/video.
6. Fashion & Clothing Products
Clothing must be returned unworn, unwashed, unused, and with original tags attached.
Products showing stains, perfume, makeup, alterations, washing, or other signs of use may not qualify for a return.
Please check the applicable size and product information carefully before ordering.
7. Return Quality Check
All returned products are subject to inspection after they reach us.
A refund or replacement will be approved after we verify that the returned product meets the applicable return conditions.
If a returned item fails our quality check, we may decline the discretionary return and inform you of the reason, subject to applicable law.
8. Refund Process
Once an eligible return is received and approved after inspection, the applicable refund will be initiated.
For prepaid orders, refunds are generally issued to the original payment method where technically possible.
Depending on your bank, UPI provider, card issuer, or payment gateway, the refund may take approximately 5–10 business days after initiation to appear in your account.
9. Cash on Delivery Refunds
For eligible Cash on Delivery (COD) returns, we may request bank account or other supported payment details to process the refund electronically.
Customers should ensure that the information provided for the refund is accurate.
10. Shipping and Return Charges
If a return is accepted because ANOUK supplied a damaged, defective, or incorrect product, applicable return shipping will be handled according to our return process.
For other eligible discretionary returns, any applicable return shipping or handling charge will be clearly communicated before the return is processed.
Original shipping/COD charges, if any, may be non-refundable for change-of-mind returns where permitted and disclosed, except where required otherwise by applicable law.
11. Exchange or Replacement
Where available, eligible products may be exchanged or replaced depending on stock availability.
If the requested replacement product is unavailable, an eligible refund may be offered instead.
12. Order Cancellation
If you want to cancel an order before dispatch, please refer to our Cancellation Policy.
Once an order has been dispatched, cancellation may not be possible, and the applicable return process may need to be followed after delivery.
13. Refund Delays
If we have confirmed that your refund has been processed but it has not appeared after the expected processing period, please check with your bank or payment provider.
You can also contact our support team with your Order ID and refund details, and we will assist you.
14. Contact Us
For return, replacement, or refund assistance, contact:
ANOUK
Address:
UG-1093/1094, The Polaris Textile City
BRTS Road, Near Rajhans The Fabrizo
Magob, Surat, Gujarat – 395012, India
Phone: +91 90811 59409
Email: info@anouk.in
Website: ANOUK.in
